Protect your home: Line Protection Program

How would you feel if one of your critical service lines in your home failed unexpectedly due to normal wear and tear? You could be without your air conditioning, heat, lights, TV, or appliances until you find a qualified technician to fix the problem. And it might cost you hundreds of dollars, an expense you didn't expect and one that isn't covered by your homeowners insurance.

The good news is you have the power to change all that. Simply sign up for the Line Protection Program, a service available directly through Home Service Repair Management Company, a third-party vendor.
                                                                                


This program offers

1. Prompt repairs with a single call to our 24-Hour Emergency Hotline. 
2. A pre-screened, licensed and insured technician dispatched to your home.
3. Payment by check or credit/debit card with either monthly, quarterly or yearly payment options.
4. No bill to pay for covered repairs up to the annual plan limit.
5. Cancel your coverage at anytime.

You get service you can trust without the worries of hiring, negotiating and paying excessive contractor rates. 

Brief description of program coverage options

1. Electrical. Covers your home against problems with outlets, switches, fuses, breakers and inside wiring. This program covers repairs up to $1,250 per year.*
2. In-house Gas Line. Pays for repair or replacement should your home have a natural gas leak in your in-house service line. This program covers repairs up to $1,000 per year.  Remember, if you ever smell gas in your home, immediately call your local gas company for emergency shutoff.
   

FirstEnergy Solutions Corp. does not directly provide these services nor does it provide any warranty on the services performed. FirstEnergy Solutions is not liable for damages or injuries that arise as a result of the services provided.

All services are performed by a third-party vendor, AMT Service Corporation, the company responsible for providing the Interior Electrical Protection Plan for your electrical service. The delivery of your service benefits is managed by Home Service Repair Management Corporation, on behalf of AMT Service Corporation.

A detail of all of the program's limitations and exclusions are set forth in the Line Protection Programs Terms and Conditions below. Not all plans offered by Home Service USA are currently being offered by FirstEnergy Solutions Corp.
FirstEnergy Solutions Corp. Line Protection Program Terms and Conditions Responsibility For Benefits Owed To You: AMT Service Corp. is the Service Agreement issuer and provider responsible for the performance of contractual obligations under this Service Agreement, including service performance and payment of cost of any benefits owable to You under the Agreement. Home Service has designed the protection program provided to You under this Service Agreement, and manages and administers the delivery of benefits owed to You under the Agreement. Home Service will be responsible for reviewing, processing and adjusting any claim You may have for benefits under this Service Agreement. Home Service will serve as Your ordinary point-of-contact for any questions or concerns You may have with respect to Your Service Agreement; You may also contact the obligor and contract issuer, AMT Service Corp, with any further inquiries. AMT Service Corp has given Home Service authority to act on its behalf in processing claims under this Service Agreement and in assisting You in processing payments and other transactions under this Agreement, and Home Service will act on behalf of AMT Service Corp in providing these services to You. Obligations under this Service Agreement are underwritten and supported by contractual liability insurance procured by the obligor, as detailed in the applicable state disclosures attached to this Agreement. All other terms and conditions of this Service Agreement are subject to, and modified by, the allocation of responsibilities set forth in this paragraph, unless otherwise indicated for residents of Your state as detailed in the applicable state disclosures attached to this Agreement. What This Agreement Covers: For Covered Repairs, We will pay up to the maximum annual aggregate coverage under the Service Plan(s). The Plan(s) pays only for the repair or replacement of Your Covered Service(s) in order to restore its operational use in the most cost-effective manner as determined solely by the Administrator. If a work permit is required, We will obtain the proper permit before work on Your Covered Service Line starts. Should the Service Line not comply with local utility or municipal code requirements, We will comply with such requirements at the time of the repair or replacement. The Plan will pay up to the following maximum limits for Covered Repairs: Interior Electrical Line Protection Plan Coverage limit - $1,250 annual aggregate Additional limits - Not Applicable Exterior Service Line Protection Plan Coverage limit - $3,000 annual aggregate Additional limits - The Plan will pay up to $500 to repair or replace sidewalk located in a public easement that are damaged due to Water Service Line repair work. These expenses will apply toward the $3,000 Plan maximum. Should sidewalk repair expenses exceed $500, it is Your responsibility to pay any additional costs. Exterior Sewer Line Protection Plan Coverage limit - $5,000 annual aggregate Additional limits - If the repairs require that a public sidewalk or public road be cut, excavated, and repaired, known as Street Cutting, then this Plan provides an additional limit of $1,500 for Street Cutting. Only expenses related to Street Cutting are paid under this separate limit. This additional limit, if applicable, does not add any additional coverage to the basic $5,000 annual aggregate limit to repair or replace Your Sewer Service Line. Interior Gas Line Protection Plan Coverage limit - $1,000 annual aggregate Additional limits - Not Applicable Exterior Gas Line Protection Plan Coverage limits - $2,500 annual aggregate Additional limits - Not Applicable Interior Telephone/Low Voltage Line Protection Plan Coverage limits - $750 annual aggregate Additional limits - Not Applicable After the Covered Service Line is repaired or replaced, We will provide basic site restoration to the affected area, which is limited to clean-up of debris, filling in, raking and reseeding. We must have reasonable access to Your premises to diagnose and repair problems. We will try to schedule a mutually convenient appointment, but will be excused from performance if reasonable access is not provided. You may be responsible for a Service Call charge if a technician must return to Your premises due to denied access or a missed appointment. We are not liable for delays or failure to perform services covered under Your Plan due to circumstances beyond Our control, including, but not limited to, labor strikes, civil unrest, work stoppages or acts of nature. Your Plan(s) is a Service Agreement that will pay for the repair or replacement of Covered Service(s) to the extent that it malfunctions as a result of normal wear and tear including inherent defects in material and such malfunction is not excluded from Your Plan(s) under these Terms and Conditions. What This Agreement Does Not Cover: Your Plan(s) do not cover (1) problems caused by willful damage, abuse or vandalism to Your Covered Service(s);(2)damage caused by Acts of God (such as fire, windstorm, flood, hurricane or other similar acts);(3)service problems with Your Covered Service(s) that were obvious at the time You subscribed to the Plan(s);(4)Covered Service(s) and or any components that do not meet industry standards; and(5)any repair to and/or maintenance of Your Covered Service(s)to the extent that after reasonable effort We determine that such repair/maintenance cannot be performed in a safe manner due to the presence of asbestos or any other environmentally hazardous substance or due to the existence of an unsafe condition. • Service to a Covered Service(s) in the event the problem results from damage or leaks incurred or existing prior to the Plan Effective Date. • Repair or replacement of Covered Service(s) damaged by Your action or negligence or the action of third parties, natural disasters, acts of nature and/or other insurable events. • Access to/restoration of the affected area including but not limited trees, shrubs, paved surfaces, sidewalks or structures, restoring concrete, ceilings, plaster, dry wall, paint, or wall paper for any reason. • Access to or restoration of sidewalks not located in public easement. Also, restoration of sidewalks located in public easements but not required by a work permit. • This is a repair plan and does not cover replacement of entire Covered Service(s). • Restoration of paved surfaces for any reason, except for restoration of paved public sidewalks or public roads included in the definition of Street Cutting, and subject to the additional Plan limit for Street Cutting as described in the Limit of Coverage provision. • All Covered Repairs must be readily accessible. Any damage caused, or costs incurred, to gain access to inaccessible wiring or pipes, including restoration costs, are Your responsibility. For example: plaster, drywall, or ceiling repair costs are not covered under this Agreement. • Any Covered Service(s) not individually owned by You. • Removal of debris necessary to access the water line, including but not limited to old cars, trash, storage, rocks or materials. • Movement of any electric, water or gas meter at the time of the repair or replacement, unless required by local code. • Multi-unit housing including but not limited to condominiums, duplexes and apartment houses; and any facility used for commercial purposes. • Updating any Covered Service(s) which does not require repair or replacement to meet code, law or ordinance requirements or changes thereto. • Removal or relocation of items necessary to access the Covered Service(s), including but not limited to furniture. • Outbuildings not attached to the primary residence are not covered under this Agreement. • Any repair costs above the aggregate coverage amount per year, or for repairs that are not Covered Repairs under this Plan, that are Your responsibility. • Lighting fixtures, ceiling fans, appliances and any equipment connected to the electric system, low voltage wiring, security systems, dimmers and non-standard controls and control systems are not covered by this Agreement. • This Agreement is not applicable to homes with aluminum wiring. • Repair or replacement caused by a back up of sewer/drains caused directly or indirectly by Sewer Main Lines. • Installation or replacement of missing or broken cleanouts. • Service to any Sewer Line connected to a lift station. • Rain runoff or gray water removal lines or pipes. • Repair or replacement to any Sewer Service Line not connected to a public sewer system or connected to a lift station • Natural gas meter including connections. • Repair or replacement of appliances, appliance connectors, telephone instruments and other devices such as computer modems and answering machines. •Installation of additional wiring or jacks, conversion of hard wired outlets to modular. • Any exterior gas piping (except under Exterior Gas Line Protection Plan) • High pressure gas lines and the High Pressure Service Line. • Key telephone systems, Private Branch Exchanges (PBX), ISDN and other specialty or non-basic lines or systems. • Repair of low voltage wiring for boat slips, special boat cards and jacks, jacks located outdoors (except where attached to Your property), or any temporary or removable structures (including recreational vehicles construction trailers or marine vehicles). Repair Procedures (Interior Electrical Line Protection Plan, Interior Telephone/Low Voltage Line Protection Plan): 1.If You believe that a covered Interior Electrical Line component is in need of repair or replacement due to normal wear and tear including inherent defects in material, contact the Line Protection Plan repair line at 1-888-878-9700. 2.Our repair line representative will explain Your Plan benefits including what repairs are covered. 3.The Technician will call You directly – or You may call the Technician – to schedule a service call. Line Protection Program representatives can transfer Your call to the Technician or call the Technician on Your behalf. 4.Once work is completed on Your Covered Repairs, the Technician will take care of all paperwork. You will have no forms to submit and no bills to pay for any Covered Repairs. If You have work performed that is not a Covered Repair under the Plan (Non-covered Repairs), the Technician will inform You of any charges before work is performed, and will arrange for Your payment of the additional expense. Repair Procedures (Service Line, Sewer Line Protection Plans): 1.If You see flooding in Your yard or a leak is suspected or detected outside Your home, call Your local water company immediately. In the event Your water company determines there is a problem with Service Line, contact the Line Protection repair line at 1-888-878-9700. 2.Our repair line representative will explain Your Plan benefits including what repairs are covered. 3.The Technician will call You directly – or You may call the Technician – to schedule a service call. Line Protection Program representatives can transfer Your call to the Technician or call the Technician on Your behalf. 4.Once work is completed on Your Covered Repairs, the Technician will take care of all paperwork. You will have no forms to submit and no bills to pay for any Covered Repairs. If You have work performed that is not a Covered Repair under the Plan (Non-covered Repairs), the Technician will inform You of any charges before work is performed, and will arrange for Your payment of the additional expense. Repair Procedures (Interior and Exterior Gas Line Protection Plans): 1.First, a broken, cracked or leaking gas pipe can create a dangerous situation. If You suspect You have a broken, cracked or leaking gas pipe, think safety first and repairs second. The first thing You should do if You smell gas inside or outside Your home is to leave the area immediately. Use a neighbor’s phone, a pay phone or cell phone, and call Your gas company’s emergency gas service department. It is very important that a gas service technician determines the source of any gas leak and takes appropriate corrective action. 2.Once a gas leak has been detected and the situation is safe, call the Line Protection Plan repair line at 1-888-878-9700. Our repair line representative will explain Your Plan benefits, including what repairs are covered. 3.If it is determined that You have a Covered Repair, our Line Protection Plan representative will dispatch a Technician to conduct the repair. Our representative will stay with You until the job is finished, managing the repair process and Technician fees. 4.In certain instances, some or all of the needed repairs may be not be covered by the program, or the repair may cause You to exceed the annual benefit of the program (see Your Terms and Conditions). In this situation, our representative will fully explain Your options, helping You maximize Your benefits. If You elect to have Non-covered Repairs performed (or repairs beyond Your program limits), our representative will explain the process and detail the responsibilities of You and the Technician. All Covered Repairs will be paid directly by the Line Protection Plan. You will be responsible for paying any Non-covered Repair costs directly to the Technician. Fraudulent Claims and Waiver of Right to Future Claims: Customer understands and agrees that if customer submits a fraudulent claim on this Plan, customer hereby waives its right to all further claims (fraudulent and non-fraudulent) or remedies for the breach of this Plan or any other implied warranties which otherwise may exist. Waiver: No waiver of any term or condition shall be deemed a waiver of any such term or condition in the future, unless such change or modification or waiver shall be in writing and signed by the Parties hereto. Successors and Assigns: Except as provided to the contrary in these Terms and Conditions, all of these Terms and Conditions shall bind and inure to the benefit of the Parties hereto and their successors and assigns. Severability: In the event any provision or portion of these Terms and Conditions shall be declared invalid by any court of competent jurisdiction, said declaration shall have no effect upon the remaining provisions of these Terms and Conditions, all of which shall remain in full force and effect and shall constitute the complete understanding of the Parties. Applicable Law: The validity and effect of this Plan and these Terms and Conditions shall be governed by and construed and enforced in accordance with the laws of the State of Georgia. Dispute Resolution: Any controversy or claim relating to this Agreement (whether contract, tort, or both), or the breach of this Agreement shall be settled by arbitration administered by the American Arbitration Association (“AAA”) under its commercial arbitration rules. Arbitration hearings shall take place at the AAA office in Your state or other location(s) as mutually agreed by the Parties and AAA, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The Parties acknowledge and agree that they are waiving their right to a jury trial and to an appeal. In the event litigation (not including arbitration) is commenced by either Party to this Agreement arising out of an alleged breach of any of the Terms and Conditions hereunder, the prevailing Party shall be entitled to recover, in addition to any other costs and damages, its reasonable attorney’s fees. Entire Agreement: These Terms and Conditions, together with any amendments executed pursuant to these Terms and Conditions, represent the entire Agreement and understanding between Home Service and You and supersedes all prior understandings and agreements, whether written or oral, between Home Service and You relating to the subject matter hereof. Amendment: Home Service reserves the right to amend these Terms and Conditions from time to time by providing a copy of such new Terms and Conditions to You. In particular to appoint a new “obligor” for the contract. Headings: The headings of the sections and paragraphs herein are inserted for convenience in reference only and are not intended by the Parties to be a part of or to affect the meaning or interpretation of this Agreement. Definitions: You or Your means the homeowner of a single-family residence and the purchaser of this Plan. We, Us and Our means (i) Home Service USA Repair Management Corporation, 1506 Klondike Road, Suite 105, Conyers, Georgia 30094 (“Home Service”), in its capacity as Administrator and manager of the benefits owed under this Service Agreement, and (ii) AMT Service Corporation, 59 Maiden Lane, New York, NY 10038 (“AMT Service”), which underwrites and is responsible for providing the benefits owed to You under this Service Agreement. You may contact us at the foregoing addresses or by calling us toll-free at 1-888-666-8075. Covered Service(s) or Plan(s) means the Line Protection Plan(s) under which You have coverage. The Covered Service(s) or Plan(s) for which You have coverage are listed on the Coverage Summary Page. Please note You may not have coverage under all parts of this contract if You have not opted for the coverage. Covered Repair(s) means any repair or replacement of eligible parts or materials as defined in these Terms and Conditions and not specifically excluded by these Terms and Conditions as defined under the section titled “WHAT THIS AGREEMENT DOES NOT COVER.” Enrollment Date means the date Your payment was received by Us. Effective Date means the date You become eligible for Covered Repairs. Your Effective Date is thirty (30) days after Your Enrollment Date. Term means the period of time, starting with the Enrollment Date, Your Plan(s) will remain in effect, assuming You have not had a Lapse of Coverage. The Term is 12 (twelve) months. This Plan(s) can be automatically renewed by You provided We continue to offer the Plan(s) and timely payments are made by You for additional Terms. If additional Terms are purchased by You without Lapse of Coverage, Your Effective Date of coverage will remain the same. If Your Plan(s) lapses as outlined under Lapse of Coverage, You may re-enroll in the Plan with a new Plan Effective Date. This Plan may be cancelled as outlined under Cancellation. Electric Line means the following electrical system components: the electrical distribution center (commonly known as the breaker panel or fuse box) and all feeder circuits off of that electrical distribution center that are located within the interior of Your home (which typically includes all wiring off the breaker panel to and including standard wall outlets (including GFCI, and wall switches). The service entrance conductor is specifically excluded from the definition of Electric Line and there are additional exclusions set forth below. Covered components may be replaced with an equivalent make, type, or style.The residence must have an electrical service entrance rated at a minimum of 80 amps. All covered components must meet applicable local Electric Code/National Electric Code (IEC/NEC) requirements. They must be installed to meet local, state, and federal codes and be in good operating condition at the time of enrollment. Service Line means a single water supply line from the curb box to the inlet valve of the meter for a single-family residential home. The Service Line is the most direct line between the curb box and the meter. It does not include any connections/extensions such as water lines to sprinklers and/or agricultural meters. Sewer Main Line means a public or privately-owned sewage drain line, which is not owned by You individually, that connects to Your Sewer Service Line. The Sewer Main Line is linked to the public sewer system and does not include a septic system or a leach field. Sewer Service Line means a single sewer drain line that collects and conveys raw sewage from individual house drains of a single-family detached residential home out to the municipal sewer pipe. The Sewer Service Line is the most direct line between the home’s foundation and the municipal sewer pipe. This does not include connections or extensions. Exterior Gas Line means a natural gas plumbing supply line from the curb box to the inlet valve of the meter for one single family residential home - it is the most direct line between the curb box and the inlet valve of the meter. It includes the gas supply line between the outlet of the meter and the exterior of the foundation. It does not include any connections or extensions such as gas lines to grills, lights and pool heaters. Telephone/Low Voltage Line means the interior telephone and low voltage wires and jacks which exist inside Your home for telephone, thermostat, door bell systems (security system wiring is excluded and not covered). Telephone wiring is between the network interfaces through the jack(s) where You plug in Your phones. Doorbell and thermostat wiring runs from the connection at the switch to connection at the opener motor or bell chime. High Pressure Gas Line means a natural gas supply line from a main gas line to a meter for a single-family residential home with a pressure rating of 60psi or greater. Interior Gas Line means a natural gas plumbing supply line from the point of entrance into the home to the shut-off valve (or where code requires a shut-off valve) at each natural gas appliance located within the home. Lapse of Coverage. If full payment for the renewal of this Plan for an additional Term is not received by Us from You within thirty (30) days from the date payment was due, a Lapse of Coverage will have occurred. In such event, Your coverage under this Plan will terminate on the final day of the last Term for which You made full payment to Us in a timely manner, without notice to You. Our administration of this Lapse of Coverage provision in any one instance shall not be deemed to constitute a waiver of Our right to terminate Your coverage in the future as described under this provision.If Your payment is received by Us after a Lapse of Coverage has taken effect, Your payment will be returned to You. You must then re-enroll in the Plan. When Your coverage is re-issued, You will have a new Effective Date. Any additional billing resulting from the handling of a partial payment or Lapse of Coverage may result in a service fee. Cancellation. You may cancel this Plan(s) any time by mailing a request for cancellation to Home Service 5301 Blue Lagoon Drive Miami, FL 33126, or by calling the toll-free number (1-888-658-3800). If You cancel Your Plan(s), any refund, if applicable, will be determined on a pro-rata basis less the cost of any service performed under the Plan(s). You have thirty (30) days from Your Enrollment Date to cancel and receive a full refund of any payments made. Coverage will terminate for non-payment, without notice, thirty (30) days from the date payment was due. We have the right to cancel this program at any time upon ninety (90) days’ notice. Technician. We agree to perform the services hereunder and may contract with an independent technician to fulfill repair or replacement services, this entity will be known as a Technician. In no event shall Our Technicians, or any of Our Technicians’ agents or employees, be deemed agents and employees of Ours. Agreement. This Agreement is the complete and exclusive statement of the understanding of the Parties with respect to the Plan(s) and supersedes all prior understandings and agreements, whether written or oral, between Home Service and You relating to the subject matter hereof. Terms and Conditions. The Terms and Conditions are included in, and are a subset of, the entire Agreement. Non-covered Repairs are any and all repairs (materials and associated labor charges) that occur on parts or materials not explicitly stated as a Covered Repair under the Plan(s). Party or Parties shall mean either Home Service or You, the person that has entered into this Agreement (together referred to as the “Parties”). Eligibility for Coverage: You must own the single-family detached residence within which or to which the Covered Service(s) is attached. Your Covered Service(s) must be in working order and free of leaks, blocks, breaks damage or existing malfunction prior to enrolling in this program. Multi-family homes, including but not limited to condominiums, duplexes and apartment houses, and any facility used for commercial purposes are not eligible for coverage under this Agreement. Administrators Rights: We reserve the right to change the fee for the Plan(s) upon giving You thirty (30) days’ written notice. We also reserve the right to modify this program upon thirty (30) days’ written notice to You. Our obligations are limited in the event Your property was not eligible for coverage under the Plan(s). If the Administrator determines Your property was not eligible, then Our sole obligation under the Plan(s) is to refund the payments made by You. When this refund is paid, the Plan(s) will be void as of the date of the original Enrollment Date. YOUR PLAN(S) IS NOT AN INSURANCE CONTRACT, AND IS NOT TRANSFERABLE. YOUR PLAN(S) PROVIDES REPAIR OR REPLACEMENT SERVICE FOR COVERED REPAIRS REQUIRED DUE TO NORMAL WEAR AND TEAR INCLUDING INHERENT DEFECTS IN MATERIAL. WE SHALL NOT BE LIABLE FOR DAMAGES, INCLUDING ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, THAT ARISE FROM (1) ANY DEFECTS IN MATERIALS USED TO MAINTAIN COVERED REPAIRS; OR (2) DEFECTS IN WORKMANSHIP PROVIDED UNDER YOUR PLAN(S). THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY, OR WARRANTIES OF FITNESS FOR A SPECIFIC PURPOSE OFFERED WITH YOUR PLAN(S). OUR LIABILITY FOR DEFECTIVE MATERIALS OR WORKMANSHIP IS LIMITED TO REPAIR OR REPLACEMENT OF THE DEFECTIVE MATERIAL AND/OR A CORRECTIVE SERVICE VISIT. WE SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR ANY OTHER EXPENSES, LOSS OR DAMAGE DIRECTLY OR INDIRECTLY ARISING FROM THE PERFORMANCE OR NONPERFORMANCE OF YOUR PLAN(S) OR ANY COVERED SERVICE(S) UNDER YOUR PLAN(S) OR THE USE OR INABILITY TO USE THE COVERED SERVICE(S) TO WHICH YOUR PLAN(S) APPLIES. * Not all plans offered by Home Service USA are currently being offered by FirstEnergy Solutions Corp.
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